Dress Hire FAQ
How does the dress hire process work?
Once you have decided on the outfit you want to wear, simply use the calendar to check availability. Select your required size, confirm dates and proceed to checkout! We always recommend selecting the day prior to your event for arrival of your order. Your dress will come with a return postage satchel to post your dress back in.
No need to clean the dress, we do all that for you!
What day will my dress arrive?
The dress will arrive on your selected start date. We do aim to get orders out as early in the week as possible so if available, you may receive your dress earlier than expected!
How long will delivery take?
We always ship via express post so as long as you are in the delivery network your order should arrive within 1-2 business days. If you are outside the next day delivery network your order may take up to 3 business days to reach you. If you are concerned about your location, please email us and we can make some enquiries for you.
My dress has arrived early, why?
We love girls to have plenty of time to try on and plan their outfits so if your selected dress is available earlier than your selected start date, we will send out a few days early.
What if the dress doesn’t fit me or it just doesn’t suit me?
If your dress arrives and does not fit please contact us immediately at firstname.lastname@example.org Please then send the dress back to us in the return satchel provided within 24 hours of delivery and we will issue a credit note for the hire amount minus shipping costs. The dress must be unworn and in original condition. We do not offer refunds on our dress hire items.
Do I dry clean the dress before returning it?
No, we will take care of the cleaning for you
How do I return my dress?
Your dress will come with a return postage satchel to post your dress back in. Simply place your dress into the pre-paid package and drop it at your local Post Office or YELLOW Express Postal Box. Please do not place your return satchel in a red/regular post box as it will delay the return process resulting in late fees.
I want to arrange an extended hire period, is this possible?
Yes! Please contact us at email@example.com and let us know your required dates. We will then email back with availability and price.
Do you offer a try on service?
We do not offer a postal try on service at this time due to high demand of our products and availability.
My event has been cancelled and I need to cancel my order, is this possible?
All rental orders cancelled 7 days or less are subject to forfeiture of all payments and/or deposits. All rental orders cancelled more than 7 days of the event date will be charged a 50% cancellation fee.
What if I damage the dress?
We understand that accidents happen! If you damage a dress in any way please contact us immediately firstname.lastname@example.org
If the dress is not repairable, you will be charged the replacement value of the dress as per the RRP
What does the price include?
The price on our website includes the hire of the garment, the return postage satchel and dry cleaning
Do you have a physical shop?
No, we are purely an online designer dress hire service.
Do you ship Australia-wide?
Yes, we do! Please notify us if you live in a rural area, as we will need to allow extra postage time
Do you provide international shipping?
We are an Australian based retailer and are unable to ship internationally at this time.
What if my rental period ends on a Sunday or a public holiday?
We just ask the dress is dropped into a yellow express post box or at your local post office on the next available business day.
Do you deliver on weekends?
We don't currently deliver on weekends, only on weekdays.
Are there late fees if I return the dress late?
Yes! It is crucial that your dress is returned on the expected date.
If the dress is delayed in returning a daily late fee will apply and be charged once garment is received.
For all other enquiries/help please email us!